Transactions

Transaction Currency by default will be AUD “All transactions are processed in AUD” with an option to switch it to NZD for New Zealand

Delivery costs

Within Australia

– Standard post starting from -$12.25

– Express post starting from – $15.25

 

To NZ 

-Standard post starting from – $19.15

-Express post starting from – $34.15

Delivery Timeframe

We will dispatch your orders in 2 – 3 working days, and you will receive a tracking number via email. Please keep in mind that the delivery time may very, due to certain circumstances or where you are located. 

Customer Service Policy

Sohne Sohne Suit is committed to providing exceptional customer service and quality products. We Endeavor to make sure that all products and events listed on our website are currently in stock and available and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you the following business day to arrange an agreeable alternative item, a backorder or a full refund.


  • There may be little difference between the colour of the product shown in the picture versus the actual product. This may be because of the lighting or camera.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

  • If you want to return, you must have a video showing you unboxing the package and there being errors/problems in the product.

Privacy Policy

Sohne Sohne Suit is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that’s all. Sohne Sohne Suit uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Sohne Sohne Suit only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Sohne Sohne Suit your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center at marketing@sohnesohnesuit.com.au